Mar 11, 2013

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EA Offering A Free Title From Their Library To All SimCity Customers

EA Offering A Free Title From Their Library To All SimCity Customers

Simcity-Earthquake-Disaster

To say that SimCity‘s launch was a rough one would be an understatement. From the moment its servers went live, players eager to step into the role of mayor faced some issues with connecting to the servers. As SimCity doesn’t offer an offline single-player mode, the inability to connect to the servers makes it rather difficult to play. Many dissatisfied customers took to social media outlets and forums to complain about what effect the lack of servers and “always-on” DRM had on the game.

To EA’s credit, the company did start adding more and more servers in hopes to alleviate the strain on the servers. However, it was announced that EA was not granting refunds to the customers who purchased the digital form of SimCity. This news hasn’t sit well with those who opted for the digital copy over a physical one. Luckily, it would seem that EA has decided that they would offer one PC title download from their library to all SimCity customers in hopes to make up for all the trouble. As you can read from the Amazon product page for SimCity, EA will offer the one free game on March 18th. Below is the note:

Important Note on “SimCity
Some customers may experience delays when connecting to SimCity servers. EA is actively working to resolve these issues. Please visit https://help.ea.com/en/simcity/simcity for more information. For your trouble, every SimCity player who has logged in and activated their game will receive a free PC download game from the EA portfolio, provided by EA. This offer extends to all digital download and physical disc SimCity customers. On March 18, SimCity players who have activated their game will receive an email from EA telling them how to redeem their free game.

This is a start in trying to get back in the customers’ good graces but I have to wonder if this is just a little too late. Will EA take this experience and learn that “always-on” DRM could possibly be a bad idea? Honestly, I’m not sure.

[Source: Amazon]