Mar 9, 2012

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Retailer Newegg Sends Madden Instead of Mass Effect 3

Retailer Newegg Sends Madden Instead of Mass Effect 3

Online retailer Newegg is getting a lot of heat for their mix up involving Mass Effect 3 and Madden 12. Some of the patrons of the site who pre-ordered Mass Effect 3 recieved Madden 12 instead, leaving many puzzled.

An email sent by the retailer explains the mistake:

We’re contacting you today regarding your recent purchase of the Mass Effect 3 Xbox 360 game. It appears there may have been an error when fulfilling and shipping your order. We’ve received reports that some customers may have received Madden NFL 2012 Xbox 360 instead of the intended product.

To correct this error, a Customer Service Representative will be contacting you at the phone number provided by you within your account to arrange an advanced replacement, if necessary. The Representative will also arrange an RMA with a prepaid return shipping label. Please note that when arranging advanced returns, we do require a credit card number to be on file in the event the originally-shipped product is not returned. Please expect this call within the next 2 to 3 business days; of course, you may contact Newegg customer support earlier as well if you wish.

We deeply apologize for any inconvenience this may have caused. As a courtesy, your advanced replacement game will be shipped via overnight delivery at no additional cost to you in the hope that you receive your game as quickly as possible.

Newegg Customer Support

Do you think Newegg did right by their customers? Sound off in the comments section below.

[Source: Kotaku]