Dec 19, 2011

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BioWare Responds to Long Queue Issues for Star Wars: The Old Republic

BioWare Responds to Long Queue Issues for Star Wars: The Old Republic

It should be no surprise that Star Wars: Old Republic is going to be a hugely popular game when it releases. If you judge it by the early access, there are already servers that are full, including the one I’m currently playing on. At the same time, it should be no surprise that queues are pretty long, at least an hour or longer at times. Personally I didn’t have to deal with that over the weekend, but other gamers have taken to the forums to complain about the long wait time.

This prompted a response from Jeff Hickman, executive producer of live services:

“In order to ensure that the service would be smooth and stable, we staged how we brought people into the Early Game Access program, adding people in waves. As you know, there are a lot of folks who want to play the game right now and we want to make sure they have lots of people to play with. Balancing this with figuring out when to bring new servers online to help alleviate the size of the queues is part art and part science. On one hand, you do not want people to wait too long–on the other hand, you want to make sure that people have a dynamic, engaging community to play with for long after launch. Either way, we have one clear objective–to make sure folks have fun.

“While we can’t promise that there won’t ever be queues, we can promise you that we are taking this matter seriously and constantly reviewing them to make sure that they are manageable and reasonable.”

Those who played World of Warcraft when it launched will remember the long queues, so we shouldn’t be too surprised about this. However, if EA/Bioware can’t find a way to fix with within a few months it will surely turn people away. I dealt with long queue times when an expansion hit in WOW, nothing more than 40 minutes, but waiting to log into an MMO can become frustrating.

If people are having issues before the launch of the game, people might be freaking out, but in my opinion it’s not warranted at all. Anyone expecting Old Republic to be a flawless experience out of the box is in for a big surprise, because MMOs take time to perfect, yes even WOW was like that. I guess we’ll see how things turn out in the next few months.

[Source: gamespot]