Aug 26, 2011

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Gamestop Doing Damage Control for Deus Ex Kerfuffle

Gamestop Doing Damage Control for Deus Ex Kerfuffle

After getting some bad press earlier this week over the OnLive vouchers included with retail copies of Deus Ex: Human Revolution, it seems Gamestop is doing what it can to earn back their customers’ trust. It seems that PowerUp Reward customers who purchased new, retail PC copies of DXHR are receiving emails offering to make amends for the coupon issue.

The email explains the logic behind removing the coupons and then goes on to promise a $50 GameStop gift card and a Buy 2 Get 1 Free pre-owned purchase coupon.

The email reads, in full:

Dear GameStop customer,

Earlier this week, GameStop removed a competitor’s coupon from standard edition PC versions of Deus Ex: Human Revolution, a recent release by Square Enix. We were not aware that the product box would contain this competitor’s offer. We regret the events surrounding this title release and that our customers were put in the middle of this issue between GameStop and Square Enix, the publisher of this game. And for this, we are truly sorry.

For your inconvenience, we would like to offer you a free $50 GameStop gift card and a Buy 2 Get 1 Free pre-owned purchase. We want to earn back your trust and confidence in the GameStop experience. Please bring in this email and your store receipt or order confirmation from GameStop.com and present it to a Game Advisor.

Sincerely,
Paul Raines
CEO, GameStop

Considering the game cost about $50, that’s not a bad deal, especially if you were one of the earlier customers and managed to snag the OnLive coupon before it was removed.  Still, is this enough to make up for Gamestop’s shady anti-competitive practices? Let us know what you think in the comments.

[Source: Gamestop]