May 24, 2011

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GameSpot Survey Shows PSN Loyalty Despite Outage

GameSpot Survey Shows PSN Loyalty Despite Outage

GameSpot Trax, a industry research division of GameSpot, surveyed 2,285 GameSpot users and asked a series of questions about how they felt regarding the PSN Outage. The questions posed to gamers included how they felt about Sony and the PSN, if they trust online services in general, if they were going to continue playing PSN or if they were going to move to Xbox Live instead.

The results showed that most gamers are going to continue use the PSN services and that they still trust Sony. Of the 2,285 surveyed 67% said they were “Very likely” to continue using the PlayStation Network after services are restored.  While only 4% and 5% said they were “Somewhat unlikely” and “Very unlikely.” When asked if they were going to permanently switch from PSN to Xbox Live, 64% said that was “Very Unlikely” while 2% said “Very Likely” and 9% said they already switched.

More interesting in my opinion were the percentages that showed that while gamers were not happy about how Sony dealt with the situation, most people continue to trust them. When asked how the security breach impacted how they felt about Sony and the PSN, 35% said “My trust in Sony and the PlayStation Network has not been affected by this”, 23% said “I will be able to trust Sony and the PlayStation Network more in the future because the breach will force them to impose tighter controls.”However 28% did say they were going to change the amount of information they shared with them and 14% did say they no longer trust Sony or the PSN.

It should be noted that the people surveyed were GameSpot users who own a PS3, but there were no notes on whether or not those users have a XBL account or whether or not they even own a Xbox 360.

Head over to the next page to see the full results of the survey.