Apr 27, 2011

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PSN Outage Explained (Updated: User Information Compromised)

PSN Outage Explained (Updated: User Information Compromised)

PlayStation Network users have been MIA from online action since Wednesday and Sony has finally confirmed that the outage is due to what the company has labeled, an “external intrusion.”

In a statement released on the PlayStation Blog, Patrick Seybold, Senior Director of  Corporate Communications & Social Media, said, “An external intrusion on our system has affected our PlayStation Network and Qriocity services.”  The hacker group, Anonymous, which has been attacking Sony for its handling of hacked PlayStations, has denied responsibility for the outage as of Friday.

On AnonNews.org,  the group posted, “While it could be the case that other Anons have acted by themselves AnonOps was not related to this incident and takes no responsibility for it. A more likely explanation is that Sony is taking advantage of Anonymous’ previous ill-will towards the company to distract users from the fact the outage is acually an internal problem with the companies servers.”

The full statement from Patrick Seybold can be found here:

“An external intrusion on our system has affected our PlayStation Network and Qriocity services. In order to conduct a thorough investigation and to verify the smooth and secure operation of our network services going forward, we turned off PlayStation Network & Qriocity services on the evening of Wednesday, April 20th. Providing quality entertainment services to our customers and partners is our utmost priority. We are doing all we can to resolve this situation quickly, and we once again thank you for your patience. We will continue to update you promptly as we have additional information to share.”

Update 4/23:

Patrick has released another update via the PS Blog and it looks like they are trying to build a stronger security system to ensure the stability of the PSN. Here’s the official statement:

“We sincerely regret that PlayStation Network and Qriocity services have been suspended, and we are working around the clock to bring them both back online. Our efforts to resolve this matter involve re-building our system to further strengthen our network infrastructure. Though this task is time-consuming, we decided it was worth the time necessary to provide the system with additional security.

We thank you for your patience to date and ask for a little more while we move towards completion of this project. We will continue to give you updates as they become available.”

Update 4/25:

Patrick via the PS Blog has given us another update on the PSN Outage situation and it doesn’t look like it’s going to come back up anytime soon.

“I know you are waiting for additional information on when PlayStation Network and Qriocity services will be online. Unfortunately, I don’t have an update or timeframe to share at this point in time.

As we previously noted, this is a time intensive process and we’re working to get them back online quickly. We’ll keep you updated with information as it becomes available. We once again thank you for your patience.”

Update 4/26:

Looks like PSN could be out for another week while they try to find out who hacked into the system. Even worse is user account information could have been compromised, but Sony isn’t 100% sure about this. Here is part of the press release, the full press release can be found here.

“Thank you for your patience while we work to resolve the current outage of PlayStation Network & Qriocity services. We are currently working to send a similar message to the one below via email to all of our registered account holders regarding a compromise of personal information as a result of an illegal intrusion on our systems. These malicious actions have also had an impact on your ability to enjoy the services provided by PlayStation Network and Qriocity including online gaming and online access to music, movies, sports and TV shows. We have a clear path to have PlayStation Network and Qriocity systems back online, and expect to restore some services within a week.

Valued PlayStation Network/Qriocity Customer:
We have discovered that between April 17 and April 19, 2011, certain PlayStation Network and Qriocity service user account information was compromised in connection with an illegal and unauthorized intrusion into our network. In response to this intrusion, we have:

  1. Temporarily turned off PlayStation Network and Qriocity services;
  2. Engaged an outside, recognized security firm to conduct a full and complete investigation into what happened; and
  3. Quickly taken steps to enhance security and strengthen our network infrastructure by re-building our system to provide you with greater protection of your personal information.”

[Sources: PlayStation.Blog, AnonNews.org]